These Terms of Use were last updated on January 31st, 2024.

Table of Contents

1. Introduction

2. Definitions

3. Account Registration and Security

4. Services and Content

5. Payment Terms and Pricing

6. Free Content Access

7. Intellectual Property Rights

8. User Conduct and Restrictions

9. Privacy and Data Protection

10. Lifetime Access Policy

11. Refund Policy

12. Third-Party Services

13. Limitation of Liability

14. Governing Law and Jurisdiction

15. Changes to Terms

16. Contact Information

1. Introduction

Welcome to QCMD Training ("we," "us," or "our"). These Terms and Conditions ("Terms") constitute a legally binding agreement between you and QCMD Training governing your access to and use of our website, located at www.qcmdtraining.com, including all content, services, and functionality offered through the platform ("Services").

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Services.

Important Notice: References to "lifetime access" throughout these Terms mean access for the duration of QCMD Training's existence as an operational company. Access to content cannot be guaranteed beyond the lifespan of the company.

2. Definitions

• "Content" refers to all courses, materials, downloads, and other educational resources available through our Services

• "Platform" refers to our website and learning management system

• "User," "you," or "your" refers to any individual or entity accessing or using our Services

• "Free Content" refers to the first module of any training programme, available for a limited time

• "Paid Content" refers to full courses and programmes available for purchase

• "Lifetime Access" refers to access to content for the duration of QCMD Training's existence as an operational company, not an indefinite period

• "Company Lifespan" refers to the period during which QCMD Training continues to operate as a business entity

3. Account Registration and Security

3.1 Registration Requirements

To access our courses, you must create an account by providing:

• Full name and surname

• Mobile phone number

• Email address

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials

• All activities that occur under your account

• Notifying us immediately of any unauthorised use or security breach

We reserve the right to disable any user account if, in our opinion, you have violated any provision of these Terms.

4. Services and Content

4.1 Service Description

QCMD Training provides online educational content through:

• Pre-recorded courses

• Downloadable materials

• Online assessments

• Interactive learning tools

4.2 Content Access

• Paid content includes access for the duration of QCMD Training's existence as an operational company

• Free content (first module) is available for 3 months from registration

• All content is subject to these Terms and our content usage restrictions

• Access to content is dependent on the continued operation of QCMD Training as a business entity

4.3 Usage Restrictions

All content is provided for:

• Personal use only

• Non-commercial purposes

• Individual use (no sharing)

You may not:

• Share access to your account

• Distribute or reproduce course materials

• Use content for commercial purposes

• Modify or create derivative works

• Download content except as specifically permitted

5. Payment Terms and Pricing

5.1 Pricing

• All prices are listed in South African Rand (ZAR)

• International payments may be processed in other currencies

• Prices are subject to change with notice

• Published prices include applicable taxes

5.2 Payment Methods

We accept payment through:

• Credit Cards

• Debit Cards

• Stripe

• Payfast

5.3 Payment Processing

• All payments are processed securely through our authorised payment processors

• You agree to provide current, complete, and accurate purchase and account information

• You agree to promptly update account and payment information

6. Free Content Access

6.1 Free Module Terms

• Access to the first module of each programme is free for 3 months

• Registration is required for free module access

• Free access begins from the date of registration

• Access automatically expires after 3 months

6.2 Limitations

• Free content may not be shared or distributed

• We reserve the right to modify or withdraw free content

• Free content is subject to all applicable Terms

7. Intellectual Property Rights

7.1 Ownership

• All content and materials are owned by QCMD Training

• All rights not expressly granted are reserved

• Trademarks, logos, and brand features are our intellectual property

7.2 License to Use

We grant you a limited, non-exclusive, non-transferable license to:

• Access and view content for personal use

• Download materials specifically designated for download

• Use content as intended through our platform

7.3 Restrictions

You may not:

• Copy, modify, or distribute content

• Remove copyright or proprietary notices

• Transfer or sell access to courses

• Create derivative works

• Use content for commercial purposes

8. User Conduct and Restrictions

Users must not:

• Violate any applicable laws or regulations

• Interfere with platform security

• Share account access

• Attempt to access restricted areas

• Use automated systems to access content

• Engage in any activity that disrupts our services

9. Privacy and Data Protection

9.1 Data Collection

We collect and process personal information as described in our Privacy Policy, including:

• Registration information

• Usage data

• Payment information

• Communication preferences

9.2 Communications

By creating an account, you consent to receive:

• Email communications

• SMS notifications

• WhatsApp messages related to our services

9.3 Third-Party Services

We use third-party services for:

• Payment processing

• Content delivery

• Communications

• Analytics

10. Lifetime Access Policy

10.1 Access Terms

• Paid courses include access for the duration of QCMD Training's existence as an operational company

• "Lifetime access" is explicitly defined as access for the lifespan of QCMD Training as a company

• Access remains valid only while QCMD Training continues to operate as a business

• We reserve the right to update or modify content

• In the event of company closure, merger, acquisition, or cessation of operations, access to content cannot be guaranteed

10.2 Limitations of Lifetime Access

Users acknowledge and agree that:

• "Lifetime access" is limited to the lifespan of QCMD Training as an operational company

• No guarantees are made regarding the duration of company operations

• No refunds will be provided in the event of company closure

• Access may be affected by major business changes including, but not limited to:

o Company closure

o Bankruptcy

o Acquisition

o Platform migration

o Technical obsolescence

o Force majeure events

10.3 Access Termination

We may terminate access if you:

• Violate these Terms

• Share or distribute content

• Engage in prohibited activities

• Abuse platform features

11. Refund Policy

11.1 Eligibility

• Refunds may be requested within 14 days of purchase

• Course must not be completed beyond 25% of total content

• Account must be in good standing

11.2 Process

• Refund requests must be submitted in writing

• Original payment method will be refunded

• Processing time: 5-10 business days

11.3 Exceptions

Refunds will not be provided if:

• 14-day period has elapsed

• Course is substantially completed

• Terms have been violated

• Account shows signs of abuse

12. Third-Party Services

12.1 Payment Processors

• Stripe and Payfast process payments

• Subject to their respective terms and conditions

• We are not responsible for third-party payment issues

12.2 Communications

• Email services

• SMS providers

• WhatsApp business services are used for user communications

13. Limitation of Liability

13.1 Disclaimer

• Services provided "as is"

• No warranties of any kind

• No guarantee of uninterrupted service

• No guarantee of company longevity or perpetual access to content

13.2 Limitation

Our liability is limited to:

• The amount paid for the specific course

• Direct damages only

• Legally required minimums

14. Governing Law and Jurisdiction

14.1 Applicable Law

• These Terms are governed by South African law

• International users subject to local consumer protection laws

14.2 Dispute Resolution

• Courts of South Africa have primary jurisdiction

• International disputes handled per applicable laws

• Alternative dispute resolution encouraged

15. Changes to Terms

15.1 Updates

• Terms may be updated periodically

• Notice provided for substantial changes

• Continued use constitutes acceptance

15.2 Notice

• Changes effective 30 days after posting

• Material changes notified via email

• User responsible for review

16. Contact Information

For questions about these Terms:

• Email: [email protected]

• Phone: [Contact Phone]

• Address: Unit 22, Foregate Square, Heerengracht Street, Foreshore, Cape Town, 8000, ZA

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By using QCMD Training services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.